Shipping fees are based on a combination of factors such as the total weight, orders if it contains frozen goods or if it is only dry goods, and possibly the shipping speed (express vs. standard). See details below to know how shipping fee is calculated
Basic Rules
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Orders Below 5kg:
- If your order contains frozen items, the shipping is only express delivery.
- If your order doesn’t contain frozen items, you have the option of choosing between express delivery or standard delivery.
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Orders Above 5kg:
- The same rules apply as for orders below 5kg.
- For Express Shipping, base fee increments by $16.95 for NSW, QNSLND, VIC and $24.95 for SA, WA, NT, TAS for every 5kg, see table below for price
- For Standard Shipping, Shipping fee is $19.95 for NSW, QNSLND, VIC and $22.95 for SA, WA, NT, TAS. See table below.
Example Scenarios (receiver is in NSW):
- Order 1: 3kg total weight with frozen items ➔ $16.95 (express)
- Order 2: 3kg total weight without frozen items ➔ $16.95 (express) or $12.95 (standard)
- Order 3: 7kg total weight with frozen items ➔ $33.90 (express)
- Order 4: 7kg total weight without frozen items ➔ $33.90 (express) or $19.95 (standard)
- Order 5: 15kg total weight with frozen items ➔ $50.85
Regional and Remote Areas
Dry Goods
Dry Goods are sent straight to your door, and if you opt for Express Shipping, you can have your order delivered faster. However, Express Shipping is only available for orders weighing up to 5kg. To check the corresponding shipping fees, please refer to the table above. For estimated delivery times, consult the table on the right. Additionally, please note that orders of dry goods will be shipped Monday – Friday.
Frozen Goods
Only Express Shipping is available for orders containing frozen items to prevent spoilage caused by extended delivery times. Please note that for shipping to more distant states, frozen goods may arrive defrosted. Please consume these items as soon as possible or refrigerate them and then consume asap. Refer to the table above for shipping fees. Refer to the table on the right for the delivery estimate. Orders containing Frozen Goods will be shipped from Monday to Wednesday.
Frequently Asked Questions
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Can I cancel my order?
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Can I return the goods?
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Do you ship outside Sydney?
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Can I change the shipping address after placing an order?
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What are the accepted payment methods?
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Can I order without registering?
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Can I track my order?
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If an item is missed, damaged, or broken, what should I do?
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Are prices inclusive of GST?